FAQ

Unless an event is explicitly labeled as permitting “All Ages,” The Capitol Theatre does not permit children under the age of 10 years to attend shows, and those between the ages of 10 and 17 (inclusive) years are not permitted unless accompanied by a parent or legal guardian. Everyone must have a ticket, and parents/guardians must remain with, and be responsible for, their under-age children at all times. All shows at Garcia’s at The Capitol Theatre are 21 and older only unless explicitly identified as “All Ages.” No exceptions. Policies and procedures may vary for each show and are subject to change. Please check the event page for your specific show for more information prior to your purchase of tickets, or contact the box office at (914) 937-4126 or boxoffice@thecapitoltheatre.com.

Yes! Our box office hours are Friday and Saturday from 2PM to 6PM as well as show days. 

The Capitol Theatre allows fans to take memorable photos and videos for their personal social media or to show friends and family, but the use of live streaming is not permitted during any part of events.

Generally, refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is. 

Yes! As long as the screen isn’t cracked, your tickets can most likely be scanned from your phone. Just make sure to zoom in on the bar codes and turn the brightness all the way up on your device. However, be certain to have your Ticketmaster order number as backup in case the bar code is unscannable.

Sorry, in-and-out privileges are not permitted.

No smoking, e-cigarettes, or vaping is allowed inside the theater. They may only be used in designated outdoor areas.

The Capitol Theatre has a designated outdoor smoking area, and you will be allowed to re-enter from this area only.

Of course! We’ve put together a list of suggestions for you on our Accommodations and Dining page, but there are plenty more besides those listed. Venture out!

Photo/video policy is determined by the artist and is usually not determined until day-of-show. Typically, non-professional cameras are permitted. You can inquire about the photo policy on day-of-show by calling the box office. Professional audio or video recording is only permitted with prior approval.

Unfortunately, no “professional” cameras are allowed in Garcia’s without venue & artist approval.

The term Loge refers to the very front of the balcony, in front of the walkway. At The Capitol Theatre, the Loge consists of three rows (AA, BB and CC). These three rows have the most legroom, and we think they are the best seats in the house! Please take a look at the seating chart for more detail.

The VIP Platform is a raised platform located directly behind the soundboard on the main floor of the theater. There are usually two rows of seats: Row A has 10 chairs (101-110) and Row B has 12 chairs (101-112). These rows have extra legroom and typically have cocktail service. For many concerts, the entire VIP Platform can be rented out for private parties with two rows of seating, or we can remove the chairs, and you can fit 40 people with tabling for optional catering. This is a great way to keep your group together for a general admission concert. Please call us for details regarding any specific show, or e-mail events@thecapitoltheatre.com.

The Cap’s new SkyBoxes provide a small private space (enclosed by railings) at the rear corners of the balcony. Seating is on a curved banquette that accommodates five people with plenty of room to dance. Waitress service is included.

Both! The Capitol Theatre accommodates fully seated shows as well as shows that have general admission on the Orchestra (ground) floor. In some instances, at the discretion of management, chairs may be placed on the general admission floor. Access to those are first-come, first-served. Tickets sold as standing room only (SRO) give access to the standing area behind the Orchestra floor.

All shows at Garcia’s at The Capitol Theatre are general admission.

Yes. The Capitol Theatre is accessible to customers with disabilities. The Orchestra (ground) floor is accessible by wheelchair, and the venue has multiple ADA accessible restrooms and drinking fountains.

Please note that to assure the full enjoyment (and unobstructed sight-lines) of everyone in the Orchestra's ADA section we respectfully urge all patrons in this section to remain seated during the performance.

ADA patrons need to hold ADA tickets to be seated in the ADA section. You can purchase wheelchair accessible tickets through Ticketmaster or in person at our box office. If you have specific questions, call our box office.

There are six elite Presidential Booths at The Capitol Theatre. Each booth contains either four or six seats together, perfect for a small group. For most events, the Booths have a dedicated cocktail waitress. Access to these seats is usually limited to band and house VIPs, but occasionally these seats are offered for sale. Proceeds from sales of the Presidential Booths are used for a variety of causes. Ninety percent of funds raised are donated to charities and other community organizations that reflect our values of music, education, and kindness. The remaining ten percent covers administrative fees associated with this program. A list of past recipients of donations can be found here. Please check with the Box Office if you have questions about availability of Presidential Booth seats.

Yes, coats and bags can be checked in the theater’s second lobby, just inside the second set of glass doors. Cost is $4 per item, but please arrive early as coat check often fills up.

There are several close by. Check out our Accommodations and Dining page for suggestions. If you’re not from the area, you might want to check out some nearby attractions, also listed below.

The Will Call Window is located at the main entrance to the theater at 149 Westchester Avenue. Will Call Tickets are available for pick-up on the night of the show once doors open (typically 7PM). Please be prepared to provide government-issued photo identification and the credit card that was used to purchase the tickets.

Government-issued photo ID will be required to receive tickets at the Will Call Window, and only the ticket-purchaser can pick up Will Call Tickets.

Anyone 21+ may purchase alcoholic beverages at most shows.

Yes. The Capitol Theatre has an ATM inside Garcia’s.

Please check out our Flickr page to view The Cap’s photo archive. Live performance videos may be found on The Cap’s Vimeo page. Our blog, The Squirrel, is also an up-to-the-minute media resource.

We’re working on it. At the present time, we sell assorted candy and snacks, as well as pizza and popcorn on most (but not all) show nights.

Unfortunately, outside food and beverages are not permitted.

There are water fountains, beverages, and snacks available at various locations throughout the venue.

We understand that some patrons travel with vital prescription medications or other health-related items. As you approach the theater's entrance please inform a security staffer of your situation, we will always look to make a reasonable accommodation. If you have specific questions, please call our box office.

While we’re on the topic, we don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens, and smokeless cigarettes. Please use good judgment. If you have specific questions, call our box office.

In partnership with the Jerry Garcia family trust, The Capitol Theatre christened its lobby bar as Garcia’s in honor of the late Grateful Dead guitarist and singer, who counted the Port Chester, N.Y., rock palace among his favorite venues in the country. Garcia’s is the smaller general admission venue, located within the bar and lobby areas of The Capitol Theatre. The venue features local and emerging artists as well as rare photos, artwork and instruments of the late musician. Garcia’s carries a wide selection craft beer, wine and spirits.

While our main goal is to present live music, The Capitol Theatre is available for social, corporate and fundraising events. Pre-show events are also possible on show nights. Please visit our Private Events page for more information.

Unfortunately, umbrellas are not permitted inside the theater.